Privacy Policy

Robotco Inc. ("Robotco", "we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect through robotcoinc.com and our related sales, service, and support activities, how we use that information, who we share it with, and the choices you have.

By using this website or submitting information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the website.

1. Who We Are

Robotco Inc. is a supplier of new and refurbished FANUC industrial robots, robot parts, and related repair, maintenance, and field service. We are a business-to-business supplier, and this website is directed to businesses and to individuals acting in a professional capacity rather than to consumers.

Robotco Inc. is the controller of the personal information described in this policy. Our contact details appear at the end of this page.

2. Information We Collect

Information you give us

We collect information you provide directly, most often through a form on this website, by email, or by telephone. Depending on which form you use, this may include:

• Your name and the name of the company you represent
• Business email address and telephone number
• Country, and state or province where applicable
• Details of equipment you wish to buy, sell, or have serviced, including model and controller numbers, condition, age, hours of use, and serial numbers
• Photographs, documents, or other files you choose to upload
• Shipping, delivery, and site access details needed to quote freight or schedule field service
• The content of any message, request, or correspondence you send us

You decide what to include in a free text field or an uploaded file. Please do not send us sensitive personal information, and please do not upload files containing personal data about other people unless you have the right to share it.

Information collected automatically

When you visit the website, our hosting and infrastructure providers automatically record technical information, including:

• IP address and approximate location derived from it
• Browser type, operating system, device type, and screen size
• Pages viewed, referring page, and the dates and times of your visits
• Diagnostic and performance data, and records of errors

Information from other sources

We may receive information about you from carriers and freight forwarders, credit reference and trade reference providers, payment processors, publicly available business sources, and from colleagues at your company who refer you to us.

3. How We Use Information

We use personal information to:

• Respond to quotation requests, valuation requests, service requests, and general enquiries
• Prepare quotes, process orders, arrange inspection, crating, freight, and delivery
• Provide repair, maintenance, field service, and technical support
• Notify you when equipment you asked about becomes available, where you have asked us to
• Verify identity and authority, carry out credit and trade compliance checks, and prevent fraud
• Operate, secure, maintain, and improve the website and our services
• Keep records required for accounting, tax, warranty, and product traceability purposes
• Send business communications about products and services, subject to the choices described below
• Comply with applicable law and to establish, exercise, or defend legal claims

4. Legal Bases for Processing

Where the laws of the European Economic Area, the United Kingdom, or a similar regime apply to you, we rely on the following legal bases:

• Performance of a contract, or steps taken at your request before entering into a contract, when we quote for and supply equipment or services
• Legitimate interests, in operating and promoting a business-to-business supply business, securing our website, and preventing fraud, where those interests are not overridden by your rights
• Legal obligation, for tax, accounting, export control, and similar record keeping
• Consent, where we ask for it, for example for certain marketing messages. You may withdraw consent at any time

5. Cookies and Similar Technologies

The website uses cookies and similar technologies that are necessary for the site to function, to remember items you have added to a quote cart, to keep sessions secure, and to measure aggregate traffic and performance.

Most browsers let you refuse or delete cookies through their settings. Blocking cookies that are strictly necessary may prevent parts of the website, including quote requests, from working correctly.

We do not currently serve third-party advertising on this website and we do not use it for cross-site behavioural advertising.

6. How We Share Information

We do not sell your personal information. We share it only as follows:

• Service providers that operate the website and our business on our behalf, including website hosting, database hosting, content management, file storage, email delivery, and analytics providers. They may process personal information only on our instructions and under contract
• Logistics and freight partners, including carriers, riggers, crating firms, and customs brokers, where needed to quote, ship, or deliver equipment
• Payment processors, banks, and insurers, where needed to take payment or insure a shipment
• Manufacturers and repair partners, where needed to source parts, verify a serial number, or complete a repair
• Professional advisors, including lawyers, accountants, and auditors
• Authorities and other parties, where we are required to do so by law, court order, or regulation, or where necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of Robotco, our customers, or others
• A successor entity, in connection with a merger, acquisition, financing, or sale of all or part of our business, subject to appropriate confidentiality protections

7. Data Retention

We keep personal information for as long as needed for the purposes described above. In practice this means:

• Enquiries that do not lead to a transaction are generally kept for up to three years
• Records relating to a quotation, sale, or service job are kept for the life of the equipment relationship and then for the period required by tax, warranty, product liability, and export control rules, which may be considerably longer
• Website technical logs are kept for a short period, generally measured in months

We delete or anonymise information when it is no longer needed.

8. Security

We use administrative, technical, and physical safeguards designed to protect personal information, including encrypted connections to this website, access controls, and reputable infrastructure providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If you believe you have discovered a security vulnerability in this website, please contact us using the details below.

9. Your Rights and Choices

Everyone. You may ask us to access, correct, or delete personal information we hold about you, and you may ask us to stop sending marketing communications. You can opt out of marketing at any time by using the unsubscribe link in an email or by contacting us. We will still send transactional messages relating to a quote, order, or service job.

California residents. Under the California Consumer Privacy Act, as amended, you have the right to know what personal information we collect, use, disclose, and retain, to request deletion or correction, and not to be discriminated against for exercising your rights. We do not sell personal information and we do not share it for cross-context behavioural advertising.

EEA and UK residents. You have the right to access, rectify, erase, restrict, and object to processing, the right to data portability, the right to withdraw consent, and the right to lodge a complaint with your supervisory authority.

To exercise any right, contact us using the details at the end of this page. We may need to verify your identity and your authority to act before responding.

10. International Transfers

We are based in the United States and our service providers may process information in the United States and other countries. Those countries may have data protection laws that differ from those in your country. Where required, we use appropriate safeguards, such as standard contractual clauses, for transfers out of the EEA and the United Kingdom.

11. Children's Privacy

This website is intended for businesses. It is not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Other Websites

This website may link to sites operated by manufacturers, carriers, and other third parties. We are not responsible for their content or their privacy practices, and we encourage you to read their policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date shown at the bottom of this page. Material changes will be highlighted on this page. Your continued use of the website after a change takes effect means you accept the revised policy.